More than a service.
A clearer tomorrow.
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Frequently Asked Questions
What Is a Care Navigation Service?
A care navigation service is an independent, expert-led support system that helps you understand your care options and navigate the complex landscape of government-funded services and private care providers.
Is Clear Pathway a Government Agency?
No. Clear Pathway is an independent, private aged care navigation service founded by Georgia Mitchell. I help you understand and navigate My Aged Care and available support options. I am not affiliated with the Australian Government or My Aged Care and do not make eligibility or funding decisions.
How do I get started?
Begin with the online enquiry form or book a free 15-minute Pathway Call. This brief call helps confirm whether Clear Pathway is the right fit and which service best matches your needs.
Do You Provide Support for My Aged Care Assessments?
Yes. Clear Pathway can help you prepare for a My Aged Care assessment, organise relevant information, clarify your support needs and understand the outcome and next steps. Support does not guarantee eligibility, funding or a particular assessment outcome.
What Services Do You Offer?
I provide personalised aged care planning, assessment preparation and advocacy, provider research and implementation support. Aged Care Advice & Tailored Support is also available at $220 per hour including GST, with a one-hour minimum and scope agreed beforehand.
What does the free call include?
The free 15-minute Pathway Call is a brief introduction to discuss your needs and decide whether Clear Pathway is the right fit. Detailed advice, document reviews and written plans are paid services agreed separately.
Do I need an approved package first?
No. You can ask for private advice before an assessment or funding approval, or while planning ahead. Clear Pathway does not decide eligibility or guarantee funding.
Who pays for this support?
Clear Pathway is a private, fee-for-service business. Scope and price are agreed before work begins. Provider-funded work requires a separate agreement and prior approval; funding cannot be assumed.
Can you help me change providers?
Georgia can help clarify your priorities, compare suitable options and arrange an agreed handover. Provider availability, fees and contractual requirements need to be checked before you decide.
Can I meet remotely, and is travel included?
Phone and video appointments are available. In-person travel is included within 20 km driving distance of Redcliffe. Additional return travel is $110 per hour including GST, with parking and tolls agreed beforehand.
What if I need to reschedule?
Please give at least 24 hours’ notice. Any cancellation or non-attendance fee is stated in your booking confirmation or service agreement.